At Fuse we understand how important support of your critical business technology systems are. It’s one thing to have great software but you also need great support to keep things up and running. Here at Fuse we work with you to determine the most appropriate support plans for you. We offer 3 ‘standard’ types of support being:
yearly /quarterly support plans
block hours support plans
ad-hoc support
But we also recognised each business in unique (often with peaks and troughs), so we are also happy to construct custom support plans that meet your business needs.
Our support centre is located in Australia and employs industry standard methodologies and approaches. This means you will have our 1300 support number to call and access to our online support centre to request, track and monitor your support issues. Our support is all about giving you piece of mind that we are only a phone call or email away from assisting you…and that we can quickly resolve any issues you may have.
So, if you’d like to find out more about how we work with you through our support centre, simply drop us a line at contact@fusesoftwaresolutions.com or ring us on 1300 FUSE IT.
